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Tour Leading Operations

Execute inbound and/or outbound travel operations to ensure smooth delivery of tour itineraries. 1 of 3 required modules for the Tourist Guide Training Programme

Module Content

  1. Prepare for Tour
    • Procedures for travel transportation planning
    • Regulatory procedures for international border crossing
    • Regulatory requirements for inbound travel
  2. Manage Itinerary
    • Procedures for tour customs management
  3. Conduct Tour Commentary
    • Procedures for dealing with tour members with special needs
    • Procedures to maximise group movement efficiency
  4. Conclude Tour
    • Types of travel documentation
  5. Deal with conflicts, difficulties and unexpected situations
    • Procedures for emergency manage-ment during inbound travel
    • Procedures for conflict and people management

Methodology

Lessons are conducted in a structured yet pragmatic manner as lectures are blended with e-learning. An on-site field trip will also be conducted during the programme which will involve role-play in order to help the practice and application of concepts and approaches learned through the course. 

Learning Outcomes

  • Confirm tour details in advance, obtain appropriate information and material based on confirmed tour details, perform selection of appropriate location to deliver tour commentary, perform review of tour commentary, and test operation of equipment before conduct of tour
  • Review itinerary and schedule with visitors, perform adherence to schedule and itinerary based confirmed tour requirements, manage adjustments and changes to itinerary, and manage major deviations or changes to itinerary
  • Greet visitors, adopt effective communication techniques to engage visitors, respect protocol when addressing cultural differences and/or special needs, and deliver tour commentary using storytelling approach
  • Use appropriate ways to conclude tour, leave visitors with positive impression of tour, and per-form reporting end of tour
  • Identify conflicts, difficulties and unexpected sit-uations, resolve conflicts and difficulties using appropriate mitigating techniques, and take appropriate action in responding to accidents and emergency

Target Participants:

Learners are assumed to have basic knowledge of tourism industry and organizational product and services.

This module is designed primarily for the training of individuals who aspire to become licensed Tourist Guides (TG).

It may also be relevant for the training of personnel who are required to conduct tour in the course of their work including: - Attraction Host - Concierge - Customer Service Executive - Event Host - Inbound Tour Co-ordinator - Outbound Tour Co-ordinator - Marketing Executive - Passenger Service Executive - Premium Lounge Executive - Sales Executive - Ticketing Agent - Tour Co-ordinator - Visitor Guide/Tour Leader - Tram/Cruise/Bus Driver - Visitor Centre Executive

Medium of Instruction:

English

Total Training Hours: 
107.5 hours inclusive of:
Classroom training (18 hrs)
Practical training (72 hrs)
e-learning (16 hrs)
Assessment (1.5 hrs) 

Participants should ideally also be:

  • Age 21 years or above
  • Medically fit
  • Possess a secondary education (GCE ‘O’ level or equivalent) with the following language proficiency:
    - GCE ‘O’ Level Certificate with a minimum Grade B4 in English; or
    - WSQ WPL Level 6 in English language
  • Basic computer skills

Assessment and Certification

Participants who achieve 75% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment

Course Schedule

UPCOMING DATES:

23th October 2023

TIME:

6.45pm to 9.45pm

Mode of Delivery:

Classroom Learning

UPCOMING DATES:

Mid-May 2023

TIME:

9.00am to 1.00pm

Mode of Delivery:

Classroom Learning

Total Training Hours: 107.5 hours
Registration Closing Date: 7 days before course commencement

Course Fees

  Singapore Citizens (21-39 Yrs Old)
& Permanent Residents (21 & above)
SG Citizens ≥ 40Yrs /
SME Sponsored
Full Course Fees (incl. 7% GST) $2653.60 $2653.60
Training Grant $1240.00 $1736.00
Amount Payable (incl. 7% GST) $1413.60 $917.60

Prices shown are not inclusive of application fee and/or any other additional fees that may be stipulated.

Course fees can be offset by using your SkillsFuture Credit!
UTAP - Get up to 50% Nett Course Fee support as an NTUC Member!

 

  Classroom & Asynchronous Training
TGS Code TGS-2021009614
Course Support Period 10 Nov 2021 to 03 Oct 2023

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