WSQ Certificate in Service Excellence
Equip yourself with the resilience to handle challenging situations and diversity, provide go-the-extra mile service, as well as contribute to service improvements through service innovation.
Demonstrate the Service Vision
Recognise the importance in contributing to the organisation’s vision, mission and values. Learn the methods to serve the diverse customer mix including the tech savvy, besides cultural traits or buying behaviour and according to the organisation’s standards. Also to learn the various methods to self-monitor service performance to maintain the organisation’s service standard on a consistent basis.
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Implement Operations for Service Excellence
Understand their role in the service value chain, learn effective communication with the diverse customer mix and identify one's performance issues
Optimise Performance in Diverse Service Environment
Acknowledge the importance of inclusiveness, demonstrating the use of emotional intelligence and resilience when dealing with diversity.
Provide GEMS with a Positive and Professional Image
Equips learners in applying different techniques to serve the diverse customer mix including the tech savvy who vary from to cultural traits to needs expectation.
Respond to Service Challenges
Equips learners with the necessary skills and knowledge essential for service staff to respond to challenging service situations with the usage of appropriate verbal and non-verbal communication techniques.
Provide Value-Added Customer Service
Leverage on the available organisation resources when engaging with customers over various platforms. Learners will be able to portray professional etiquette and relay feedback received over different channels.
Engage in Service Innovation
Understand the importance of service innovation. It also cultivates the mind-set and skillset needed for a service staff to contribute to service innovation. Learners will be able to identify opportunities and apply the effective methods to increase customer satisfaction innovatively.
SCCIOB caters to the learning and development needs of a wide variety of corporate staff, including government officials, industry/company leaders & senior managers, working professionals and executives.Sign Up Today