About Us

Our Programmes

Demonstrate the Service Vision

Recognise the importance in contributing to the organisation’s vision, mission and values and learn the methods to serve the diverse customer mix to maintain the organisation’s service standard on a consistent basis.

Module Content

  • Understand one’s role and its contributions to the organisation’s vision, mission and values
  • Show the delivery of service as per organisation’s vision, mission and values
  • Examine one’s performance in alignment with the organisation’s vision, vision and values


Lessons are conducted in a structured yet pragmatic manner as lectures are blended with group discussions, role-plays and individual assessments. The group discussions give participants the opportunities to share their experience while role-playing helps the practice and application of concepts and approaches learned through the course.

Target Participants:

Service staff who are seeking to raise their service standards through this national curriculum and enhance their career progression opportunities.

Medium of Instruction:


Total Training Hours: 8 hours

Assessment and Certification

Participants who achieve 75% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment

Course Schedule





Mode of Delivery:






Mode of Delivery:


Total Training Hours: 8 hours
Registration Closing Date: 7 days before course commencement

Course Fees

Category Singapore Citizens & Permanent Residents Employer-sponsored and Self-sponsored Singapore Citizens aged 40 years and above SME-sponsored Local Employees (i.e Singapore Citizen & Permanent Residents)
Funding Source SkillsFuture Funding (Baseline) SkillsFuture Mid-Career Enhanced Subsidy SkillsFuture Enhanced Training Support for SMEs
Course Fees $190.00 $190.00 $190.00
SkillsFuture Funding $95.00 $133.00 $133.00
Total Nett Fee $95.00 $57.00 $57.00
GST (8%) $15.20 $15.20 $15.20
Total Fee Payable to SCCIOB $110.20 $72.20 $72.20

Prices shown are not inclusive of application fee and/or any other additional fees that may be stipulated.

Course fees can be offset by using your SkillsFuture Credit!


  In-Classroom Training Synchronous e-learning
TGS Code TGS-2019504686 -
Course Support Period 31 Oct 2019 to 29 Oct 2023 -

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Corporate Training

SCCIOB caters to the learning and development needs of a wide variety of corporate staff, including government officials, industry/company leaders & senior managers, working professionals and executives.

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