Our Programmes
Implement Operations for Service Excellence
Understand their role in the service value chain, learn effective communication with the diverse customer mix and identify one's performance issues
Module Content
- Understand one’s role in the service value chain and its contributions to the organisation’s vision, mission and values
- Build and review one’s performance by identifying and acquiring relevant information
- Show service delivery as part of a team in accordance with the organisation’s service standards
- Handle service performance issues with appropriate actions to resolve these issues
Methodology
Lessons are conducted in a structured yet pragmatic manner as lectures are blended with group discussions, role-plays and individual assessments. The group discussions give participants the opportunities to share their experience while role-playing helps the practice and application of concepts and approaches learned through the course.
Target Participants:
Frontline service staff, Customer Service Representatives and Call Centre Officers etc
Medium of Instruction:
English
Total Training Hours: 16 hours (2 days)
Assessment and Certification
Participants who achieve 75% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment
Course Schedule
UPCOMING DATES:
TBA
TIME:
TBA
Mode of Delivery:
TBAUPCOMING DATES:
TBA
TIME:
TBA
Mode of Delivery:
TBA
Total Training Hours: 16 hours (2 days)
Registration Closing Date: 7 days before course commencement
Course Fees
| Category | Singapore Citizens & Permanent Residents | Employer-sponsored and Self-sponsored Singapore Citizens aged 40 years and above | SME-sponsored Local Employees (i.e Singapore Citizen & Permanent Residents) |
|---|---|---|---|
| Funding Source | SkillsFuture Funding (Baseline) | SkillsFuture Mid-Career Enhanced Subsidy | SkillsFuture Enhanced Training Support for SMEs |
| Course Fees | $340.00 | $340.00 | $340.00 |
| SkillsFuture Funding | $170.00 | $238.00 | $238.00 |
| Total Nett Fee | $170.00 | $102.00 | $102.00 |
| GST (8%) | $27.20 | $27.20 | $27.20 |
| Total Fee Payable to SCCIOB | $197.20 | $129.20 | $129.20 |
Prices shown are not inclusive of application fee and/or any other additional fees that may be stipulated.
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| In-Classroom Training | Synchronous e-learning | |
|---|---|---|
| TGS Code | TGS-2019504687 | - |
| Course Support Period | 31 Oct 2019 to 30 Oct 2023 | - |
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