Our Programmes
Manage Service Operations and Performance
Understand the effective management of resources while being able to manage service quality and customer satisfaction.
Module Content
- Recognise resources required for service operations in accordance to the organisation’s service operations plan.
- Implement service operations to achieve service excellence
- Resolve performance issues and monitor feedback from customers and team
- Recognise the importance of organisation’s service standards in attaining service excellence
- Assess gaps between actual service performance and organisation’s service standards
- Communicate and monitor service performance levels
Methodology
Lessons are conducted in a structured yet pragmatic manner as lectures are blended with group discussions, role-plays and individual assessments. The group discussions give participants the opportunities to share their experience while role-playing helps the practice and application of concepts and approaches learned through the course.
Target Participants:
Call Centre Supervisors, Crew/Section/Team Leaders, Assistant Store Managers, Supervisors, Service Team Leaders who are keen to raise service standards and enhance career progression opportunities.
Medium of Instruction:
English
Total Training Hours: 24 hours (3 days)
Assessment and Certification
Participants who achieve 75% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment
Course Schedule
UPCOMIING DATES:
Please call 63341080 for more information
TIME:
TBA
Mode of Delivery:
TBA
Total Training Hours: 24 hours (3 days)
Registration Closing Date: 7 days before course commencement
Course Fees
| Category | Singapore Citizens & Permanent Residents | Employer-sponsored and Self-sponsored Singapore Citizens aged 40 years and above | SME-sponsored Local Employees (i.e Singapore Citizen & Permanent Residents) |
|---|---|---|---|
| Course Fees | $560.00 | $560.00 | $560.00 |
| GST (8%) | $44.80 | $44.80 | $44.80 |
| Total Fee Payable to SCCIOB | $604.80 | $604.80 | $604.80 |
Prices shown are not inclusive of application fee and/or any other additional fees that may be stipulated.
| In-Classroom Training | Synchronous e-learning | |
|---|---|---|
| TGS Code | ||
| Course Support Period |
Business Studies
Business, management and skill-specific programmes to meet training & development needs of local industries...
China Ready Programme
Develop & deepen your skills in order to be ready for the opportunities arising from the Chinese market...
Upcoming Courses
Upskill. Innovate. Seize new Opportunities. - Advance your career with our upcoming courses at SCCIOB today!...Corporate Training
SCCIOB caters to the learning and development needs of a wide variety of corporate staff, including government officials, industry/company leaders & senior managers, working professionals and executives.
Sign Up Today