Our Programmes

Module Content

• Identify improvement activities associated with concept of process management by using systematic process improvement model to meet the organisational goals
• Present the process maps graphically that accurately depicts the sequence of events to build a product or produce an outcome using standard process
• Redesign processes using the results of analyses and recommend potential measures to improve the functioning of processes to meet the organisational goals
• Develop action plans and obtain approval to execute the improvement activities in accordance with organisational procedures
• Resolve any unmet goals with the work teams in accordance with organisational procedures
• Apply appropriate means to communicate to the work teams the key performance indicators to be achieved
• Train work teams to apply continuous process improvement techniques

Methodology

Lessons are conducted in a structured yet pragmatic manner as lectures are blended with group discussions, role-plays and individual assessments. The group discussions give participants the opportunities to share their experience while role-playing helps the practice and application of concepts and approaches learned through the course.

Learning Outcomes

1. Establish improvement activities in relation to process management concept to achieve organisational goals like improved customer satisfaction
2. Perform analysis of the process using the process map to redesign process for improvement to achieve organisational goals   
3. Execute process improvement activities using action plans with a communication strategy on change
4. Plan for continual improvement by using a systematic training approach for the process standardisation