Our Programmes
Provide Value-Added Customer Service
Leverage on the available organisation resources when engaging with customers over various platforms. Learners will be able to portray professional etiquette and relay feedback received over different channels.
Module Content
- Utilize organisational resources when engaging with customers.
- Portray professionalism when responding to customers in accordance with organisational guidelines.
- Escalate feedback received over various platforms in accordance with the organisation’s guidelines.
Methodology
Lessons are conducted in a structured yet pragmatic manner as lectures are blended with group discussions, role-plays and individual assessments. The group discussions give participants the opportunities to share their experience while role-playing helps the practice and application of concepts and approaches learned through the course.
Target Participants:
Customer-facing staff, Customer Service Representatives, Call Center Officers, Store Advisors and Service Crew who are keen to raise personal service standards and enhance career progression opportunities.
Medium of Instruction:
English
Total Training Hours: 8 hours
Assessment and Certification
Participants who achieve 75% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment
Course Schedule
UPCOMING DATES:
Please call 63341080 for more information
TIME:
TBA
Mode of Delivery:
TBAUPCOMING DATES:
Please call 63341080 for more information
TIME:
TBA
Mode of Delivery:
TBA
Total Training Hours: 8 hours
Registration Closing Date: 7 days before course commencement
Course Fees
| Category | Singapore Citizens & Permanent Residents | Employer-sponsored and Self-sponsored Singapore Citizens aged 40 years and above | SME-sponsored Local Employees (i.e Singapore Citizen & Permanent Residents) |
|---|---|---|---|
| Funding Source | SkillsFuture Funding (Baseline) | SkillsFuture Mid-Career Enhanced Subsidy | SkillsFuture Enhanced Training Support for SMEs |
| Course Fees | $160.00 | $160.00 | $160.00 |
| SkillsFuture Funding | $80.00 | $112.00 | $112.00 |
| Total Nett Fee | $80.00 | $48.00 | $48.00 |
| GST (8%) | $12.80 | $12.80 | $12.80 |
| Total Fee Payable to SCCIOB | $92.80 | $60.80 | $60.80 |
Prices shown are not inclusive of application fee and/or any other additional fees that may be stipulated.
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|
| In-Classroom Training | Synchronous e-learning | |
|---|---|---|
| TGS Code | TGS-2020513685 | - |
| Course Support Period | 28 Nov 2020 to 27 Sept 2024 | - |
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