Our Programmes
Tour Guide Operations
Execute activities required for the smooth running of tour guiding duties including developing a tour itinerary, tour commentary and briefing & handling visitors from arrival till departure. 1 of 3 required modules for the Tourist Guide Training Programme
Module Content
- Promote Singapore as Tourist Destination and Apply Tourism Knowledge
- Organisation skills in preparing for tours
- History and culture of Singapore
- Methods of interpreting tourists’ specific needs
- Write Tour Commentary
- Factors to consider in obtaining appropriate information and materials specific to tour itineraries
- Question and answer techniques
- Techniques in writing tour commentaries
- Handle Arrival and Departure of Visitors
- History and culture of Singapore
- Techniques in writing tour commentaries
Methodology
Lessons are conducted in a structured yet pragmatic manner as lectures are blended with e-learning. An on-site field trip will also be conducted during the programme which will involve role-play in order to help the practice and application of concepts and approaches learned through the course.
Learning Outcomes
- Determine requirements for tour commentary to meet tourists’ needs and expectations
- Conduct service recovery
- Obtain appropriate information and material based on confirmed tour details
- Perform selection of appropriate loca-tions and information to deliver tour commen-taries in accordance with confirmed tour requirements
- Use appropriate techniques to invite and respond to tourist questions
- Deliver insights of tour locations referencing history and culture
- Use appropriate techniques to invite and respond to tourist questions
- Determine requirements for tour commentaries to meet tourists’ needs and expectations
- Construct tour commentary using storytelling approach
Target Participants:
Learners are assumed to have basic knowledge of tourism industry and organizational product and services.
This module is designed primarily for the training of individuals who aspire to become licensed Tourist Guides (TG).
It may also be relevant for the training of personnel who are required to conduct tour in the course of their work including: - Attraction Host - Concierge - Customer Service Executive - Event Host - Inbound Tour Co-ordinator - Outbound Tour Co-ordinator - Marketing Executive - Passenger Service Executive - Premium Lounge Executive - Sales Executive - Ticketing Agent - Tour Co-ordinator - Visitor Guide/Tour Leader - Tram/Cruise/Bus Driver - Visitor Centre Executive
Medium of Instruction:
English
Total Training Hours:
115 hours inclusive of:
Classroom training (48 hrs)
Practical training (24 hrs)
e-learning (34 hrs)
Assessment (9 hrs)
Participants should ideally also be:
- Age 21 years or above
- Medically fit
- Possess a secondary education (GCE ‘O’ level or equivalent) with the following language proficiency:
- GCE ‘O’ Level Certificate with a minimum Grade B4 in English; or
- WSQ WPL Level 6 in English language - Basic computer skills
Assessment and Certification
Participants who achieve 75% attendance and pass the end-of-course assessment will be awarded the Statement of Attainment
Course Schedule
UPCOMING DATES:
Please call 63341080 for more information
TIME:
TBC
Mode of Delivery:
Classroom LearningUPCOMING DATES:
TBC
TIME:
TBC
Mode of Delivery:
Classroom Learning
Total Training Hours: 115 hours
Registration Closing Date: 7 days before course commencement
Course Fees
| Category | Singapore Citizens & Permanent Residents | Employer-sponsored and Self-sponsored Singapore Citizens aged 40 years and above | SME-sponsored Local Employees (i.e Singapore Citizen & Permanent Residents) |
|---|---|---|---|
| Funding Source | SkillsFuture Funding (Baseline) | SkillsFuture Mid-Career Enhanced Subsidy | SkillsFuture Enhanced Training Support for SMEs |
| Course Fees | $2,710.00 | $2,710.00 | $2,710.00 |
| SkillsFuture Funding | $1,355.00 | $1,897.00 | $1,897.00 |
| Total Nett Fee | $1,355.00 | $813.00 | $813.00 |
| GST (8%) | $216.80 | $216.80 | $216.80 |
| Total Fee Payable to SCCIOB | $1,571.80 | $1,029.80 | $1,029.80 |
Prices shown are not inclusive of application fee and/or any other additional fees that may be stipulated.
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| Classroom & Asynchronous Training | |
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