Our Programmes
WSQ Diploma in Logistics (Sales and Customer Service)
Sales and Customer Service has an essential role to play in every market, especially the logistics industry. Maintaining good customer relationships will mean less operating costs and more business from repeat clientele. (Available in English only)
Course Content:
The WSQ Diploma in Logistics (Sales and Customer Service) equips the professionals, managers and executives (PMEs) who are currently working or those intending to make a career switch to the Logistics sector specialising in sales and customer service.
The qualification emphasises on the manager’s ability and discipline to build new and maintain good customer relationships to achieve revenue generation. Review sales performance to revise business activities and marketing strategies to enhance business growth and competitiveness. As per customers’ expectations to customise logistics sales and marketing solutions as an integral part of customer retention strategies and allocation of resources to deliver logistics services as per customers’ wants and requirements. More importantly, develop business plans for growth in sales and to mitigate financial risk
Course Participant Requirements
- Age 21 years or above and have at least 2 years of work experience in supervisory or leadership position.
- Able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills WSQ Level 5 WPL (Comprehensive) and WPN.
- All course modules must be completed in sequence
- Course Fee before Funding, subject to 9% GST - $6,289.30
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Customer Management
Manage customers across the customer lifecycle to guide customer interactions, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth
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Logistics Solutions Sales
Identify customer needs, evaluate these needs and identify probable solutions so as to sell logistics solutions and services to solve the needs of customers
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Logistics Solutions Marketing
Plan, implement and control business activities to conduct buying and selling of product offerings or services between buyers and sellers of logistics services
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Business Development
Identify new business opportunities to better meet the needs of existing markets and bring benefits to the organisation
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Strategy Planning
Develop organisational strategies and policies by analysing impact of internal and external influencing factors and seeking consultations from relevant stakeholders
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Strategy Implementation
Evaluate the impact of critical business functions, conduct situational analysis and formulate, review and refine business function strategies
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Financial Management
Manage organisation’s short-term and long-term financial needs. This involves reviewing the organisation’s financial risk position and refining the finance and financial risk philosophy of the organisation
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