Singapore Chinese Chamber Institute of Business

AI for Business Communication

AI For Business Communication
This course explores the transformative impact of artificial intelligence (AI) on business communication. Participants will learn how AI technologies can enhance communication strategies, improve customer interactions, and streamline internal processes. The course covers various AI applications, including natural language processing, chatbots, sentiment analysis, and automated content generation. Through practical exercises and real-world examples, participants will gain the skills needed to leverage AI for more effective and efficient business communication.

KEY LEARNING OUTCOMES

Upon completion of this course, participants will be able to:

  • Understand the fundamental concepts of AI and its applications in business communication.
  • Learn how to implement AI tools such as chatbots and virtual assistants to improve customer service.
  • Explore the use of natural language processing and sentiment analysis to gain insights from customer feedback.
  • Develop skills in automated content generation for marketing and communication purposes.
  • Analyze case studies to apply theoretical knowledge to real-world business scenarios.
  • Enhance internal communication processes using AI-driven solutions.
  • Gain insights into the ethical considerations and challenges of using AI in business communication.

WHO SHOULD ATTEND?

  • Business Professionals, Marketing and Communication Specialists, Customer Service Managers, IT and technology enthusiasts, students and academics, as well as entrepreneurs and start-up founders.
COURSE DETAILS

Duration:  1 day (9am – 5pm)
Language: English
Delivery Mode: Classroom
Location: Classroom
Mode of Assessment: Practical and Written Assessment
Trainer: Christopher Pang, Senior Lecturer
Max. Class Size: 25 pax

Course Schedule:
25 May 2026 | 9am – 6pm | Classroom

In collabration with:

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ENTRY REQUIREMENT
  • No Minimum Requirements
CERTIFICATION

A Certificate of Attendance will be awarded to participants who achieve at least a 75% attendance & pass the assessment test.

Course Fees

Description

 Total course fee

Full Course fee

 S$327.00

Singapore Citizen (aged below 40)

 S$98.10

Singapore Citizen (aged 40 and above)

 S$38.10

Singapore Citizen (Sponsored by SME)

 S$38.10

Singapore Permanent Resident

 S$98.10

Singapore Permanent Resident (Sponsored by SME)

 S$38.10

Long Term Visit Pass Plus (LTVP+)

 S$98.10

Long Term Visit Pass Plus (LTVP+) SME

 S$38.10

Interested in This Course?

Speak with us to learn more about course schedules, funding support,
registration procedures, and corporate training options.


Individual Enquiry

Corporate / Group Training Enquiry