Strengthen Customer Loyalty and Boost Retention in just 2 days
This course equips professionals with the skills and knowledge to build and manage effective customer loyalty programs. Participants will learn strategies for customer engagement, retention techniques, and the evaluation of loyalty programs to meet consumer needs. The training covers real-world applications, market trends, and key performance metrics to enhance customer loyalty initiatives.
KEY LEARNING OUTCOMES
Upon completion of this course, participants will be able to:
- Recognize the types and key features of successful customer loyalty programs.
- Identify company policies and procedures related to customer loyalty building.
- Train staff to promote customer loyalty and retention programs.
- Manage loyalty programs to meet business goals through resource coordination.
- Handle service challenges in cases of program unavailability.
WHY CHOOSE THIS COURSE?
- Gain industry-relevant expertise in customer retention strategies.
- Hands-on training with real-world case studies.
- Learn from experienced trainers with retail and service industry knowledge.
- SkillsFuture-supported program for cost-effective learning.
- Ideal for professionals looking to enhance customer loyalty initiatives.
WHO SHOULD ATTEND?
- Retail Managers, Store Managers, Assistant Managers, Supervisors, and Team Leads in retail operations.
COURSE DETAILS
Duration: 16 Hours
Language: English or Mandarin
Delivery Mode: Classroom & Asynchronous e-learning or Synchronous & Asynchronous e-learning
Location: Online
Mode of Assessment: Written Assessment
Trainer: Soh Bee Hong Jacqueline | Ng Teow Kwee Alvin
Max. Class Size: 25 pax
Course Schedule: Please contact us for more information.
ENTRY REQUIREMENT
- Age 21 years or above with at least 2 years of supervisory or leadership experience.
- Proficiency in English
- Proficiency with digital devices such as personal computers and tablets, and familiarity with tools like web browsers and video conferencing systems.
CERTIFICATION
A Certificate of Attendance will be awarded to participants who achieve at least a 75% attendance & pass the assessment test.
Course Fees 课程费用
| LEARNER CATEGORY | SINGAPORE CITIZEN 21 – 39 YEARS OLD | PR ≥ 21 YEARS OLD | SINGAPORE CITIZEN ≥ 40 YEARS OLD |
| Full Course Fee (Before GST) | $540 | $540 | $540 |
| Training Grant (Up to 70% Funding) | -$270(50%) | -$270(50%) | -$378(70%) |
| Net Amount Payable (Incl. 9% GST) | $318.60 | $318.60 | $210.60 |
UTAP – Get up to 50% Nett Course Fee support as an NTUC Member!
| Customer Loyalty (Mandarin)(Classroom & Asynchronous e-learning) | Customer Loyalty (Mandarin)(Synchronous & Asynchronous e-learning) | |
| Course ID | TGS-2020513120 | TGS-2020504135 |
| Training Grant Available Until | 20-09-2026 | No Funding |
Interested in This Course?
Speak with us to learn more about course schedules, funding support,
registration procedures, and corporate training options.