Conflict Management (Synchronous E-Learning)
Conflict Management – Mandarin (Synchronous E-Learning)
冲突管理课程

Upon completion of this course, participants will be able to:

• Identify common types, causes, and indicators of workplace conflicts
• Understand the roles and responsibilities of retail managers in conflict resolution.
• Coach team members to select appropriate conflict resolution approaches.
• Discuss strategies and techniques to communicate and negotiate effectively.
• Analyze and evaluate conflict resolution strategies to prevent future recurrence.

通过本课程的学习，学员将：

• 识别常见的冲突类型、原因及其指示信号。
• 理解在冲突解决中的角色与责任。
• 指导团队成员选择适当的冲突解决方法。
• 讨论并应用有效沟通与谈判技巧以解决工作场所的冲突。
• 分析和评估冲突解决策略，避免冲突的再次发生。

• Real-world applications through case studies, group discussions, and concept presentations.
• Gain practical tools to resolve workplace conflicts efficiently and professionally.
• Highly experienced instructors with industry expertise.
• Designed for professionals seeking advanced conflict management skills.

• 通过案例分析、小组讨论和概念演示，将理论与实践相结合。
• 获得专业工具，高效解决工作场所的冲突。
• 由具有行业经验的资深讲师授课。
• 专为希望提升冲突管理能力的专业人士和转行者设计。

• Retail Marketing Managers, Brand Managers, and Team Leaders.
• Supervisors and executives aiming to improve workplace harmony.

• 营销经理、品牌经理和团队领导者。
• 希望改善工作场所和谐氛围的主管和管理人员。
• 希望进入管理岗位或零售行业的专业人士。