Master the Art of Service Excellence and Turn Challenges into Opportunities in just 2 days
This course equips professionals with the tools and strategies to manage and overcome service challenges effectively. Participants will learn to analyze service delivery gaps, design structured recovery frameworks, and implement solutions that enhance customer satisfaction. Through practical exercises and case studies, learners will gain the confidence to address service challenges and drive organizational improvements
KEY LEARNING OUTCOMES
Upon completion of this course, participants will be able to:
- Analyze gaps in service delivery and identify areas for improvement.
- Design structured service recovery frameworks tailored to organizational needs.
- Implement service recovery policies and procedures across relevant stakeholders.
- Assess the impact of recovery strategies using key performance criteria.
WHY CHOOSE THIS COURSE?
- Learn to identify and address service delivery gaps with proven methodologies.
- Gain insights into designing and implementing structured service recovery frameworks.
- Practical training to apply strategies for improved service delivery.
- Delivered by experienced trainers with industry expertise in customer service.
WHO SHOULD ATTEND?
- Retail Managers, Store Managers, and Assistant Managers in charge of daily retail operations.
- Industry professionals looking to improve their service management capabilities.
- Career switchers with leadership experience interested in the retail industry.
COURSE DETAILS
Duration: 16 Hours
Language: Mandarin
Delivery Mode: Classroom or Synchronous e-learning
Location: Online
Mode of Assessment: Written Assessment
Trainer: Soh Bee Hong Jacqueline | Ng Teow Kwee Alvin
Max. Class Size: 25 pax
Course Schedule: Please contact us for more information.
ENTRY REQUIREMENT
- Be at least 21 years old with a minimum of 2 years of supervisory or leadership experience.
- Proficiency in English.
- Proficiency with digital devices such as personal computers and tablets, and familiarity with tools like web browsers and video conferencing systems.
CERTIFICATION
A Certificate of Attendance will be awarded to participants who achieve at least a 75% attendance & pass the assessment test.
Course Fees 课程费用
| LEARNER CATEGORY | SINGAPORE CITIZEN 21 – 39 YEARS OLD | PR ≥ 21 YEARS OLD | SINGAPORE CITIZEN ≥ 40 YEARS OLD |
| Full Course Fee (Before GST) | $540 | $540 | $540 |
| Training Grant (Up to 70% Funding) | -$270(50%) | -$270(50%) | -$378(70%) |
| Net Amount Payable (Incl. 9% GST) | $318.60 | $318.60 | $210.60 |
UTAP – Get up to 50% Nett Course Fee support as an NTUC Member!
| Service Challenges (Mandarin) |
Service Challenges (Mandarin) (Synchronous e-learning) | |
| Course ID | TGS-2020513645 |
TGS-2020513645 |
| Training Grant Available Until | 26-09-2026 | No Funding |
Interested in This Course?
Speak with us to learn more about course schedules, funding support,
registration procedures, and corporate training options.