Successfully conducting business in China requires a solid pitch, a polished presentation, and, most importantly, a profound understanding of the culture. As such, following Chinese business etiquette helps foster trust and open doors for long-term collaboration. Let’s walk through the key customs and practices to keep in mind.
Respect the Hierarchy
Hierarchy plays a significant role in Chinese business etiquette. Always greet the most senior person first. When introducing yourself, state your position in the company to establish your credibility and indicate how others should engage with you.
Communicate with Subtlety
Subtlety and indirectness are signs of professionalism and emotional intelligence in doing business with Chinese etiquette. Being too blunt can come across as aggressive or even insulting. Many Chinese professionals avoid saying “no” outright when negotiating. Instead, they may say, “We’ll think about it,” politely expressing hesitation or rejection.
Focus on Building Guanxi (Relationships)
In China, guanxi (a network of relationships built on trust and mutual obligation) is foundational to businesses. Establishing personal rapport can be as important as presenting a strong business case.
Invest time in relationship-building activities such as shared meals, informal chats, or gift exchanges. These interactions build goodwill and lay the groundwork for successful long-term partnerships.
Follow Dining Etiquette
Meals are a cornerstone of relationship-building in Chinese business culture. When attending a meal, wait for the host to signal when it’s time to eat. Like meetings, the seating arrangement is by rank.
Learn Business Etiquette from the Experts
Learning Chinese business etiquette is essential for cross-cultural communication. And there’s no better place to start than at the Singapore Chinese Chamber Institute of Business (SCCIOB). We offer specialised business programmes in singapore to help strengthen your cultural intelligence, including business Mandarin, cross-cultural training, and leadership courses for today’s dynamic marketplace. Contact us today to learn more!